E-Commerce & Customer Experience Team Lead

Whole Foods Market; Walnut Creek (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Walnut Creek, CA is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, including checkout, online orders, and delivery/pickup operations.

You will manage daily store operations, monitor performance metrics, coach Team Members, and ensure safety, compliance, and high-quality customer experiences across in-store and online channels. Flexible scheduling including nights and weekends may be required.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Experience leading teams to meet service and operational targets.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with completing online orders.
• Monitors customer flow and assigns tasks to meet demand.
• Manages schedule to align with customer needs and labor budgets.
• Coaches and develops team members to reduce turnover.
• Maintains safety, cleanliness, and compliance with regulations.

Job description

Whole Foods Market in Walnut Creek, CA is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, including checkout, online orders, and delivery/pickup operations.

You will manage daily store operations, monitor performance metrics, coach Team Members, and ensure safety, compliance, and high-quality customer experiences across in-store and online channels. Flexible scheduling including nights and weekends may be required.