Customer Service & E‑Commerce Team Lead

Whole Foods Market; Winston-Salem (NC); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Winston-Salem, NC is seeking an Associate Team Leader to support the Team Leader in delivering exceptional checkout, e-commerce, and pickup experiences. You will help manage staff, scheduling, and safety while driving performance and adherence to store programs.

The role emphasizes coaching, labor optimization, and regulatory compliance, with opportunities to participate in hiring and store initiatives. Evening and weekend work may be required.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow; assigns service and online order tasks.
• Monitors schedule to balance in-store needs, online capacity, and labor budget.
• Develops relationships with department leaders and partners; supports teamwork.
• Coaches and motivates Team Members to maintain high performance and safety.
• Maintains workspace cleanliness and security of equipment.
• Identifies process improvements and communicates performance insights.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Team building

Decision making

Leadership

Microsoft Office

Retail systems

Tools

Microsoft Office

Job description

Whole Foods Market in Winston-Salem, NC is seeking an Associate Team Leader to support the Team Leader in delivering exceptional checkout, e-commerce, and pickup experiences. You will help manage staff, scheduling, and safety while driving performance and adherence to store programs.

The role emphasizes coaching, labor optimization, and regulatory compliance, with opportunities to participate in hiring and store initiatives. Evening and weekend work may be required.