Customer Experience & E‑Commerce Team Leader

Whole Foods Market IP. L.P.; Winston-Salem (NC); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in executing Customer Service and E-Commerce programs at the Winston-Salem store. You will oversee checkout experience, online orders, pickup, and delivery operations while promoting safety and quality.

You will coach Team Members, help with hiring, and ensure adherence to store programs and health/safety standards to drive performance and customer satisfaction.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Strong ability to manage tasks and balance dynamic customer flow.
• Proficient with email and Microsoft Office; basic understanding of retail systems.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Maintains schedule and labor budget to meet customer needs.
• Ensures compliance with health and safety regulations.
• Develops and mentors Team Members; participates in hiring.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Interpersonal skills

Leadership

Mentoring

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail dashboards

Mobile apps

Retail systems

Job description

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in executing Customer Service and E-Commerce programs at the Winston-Salem store. You will oversee checkout experience, online orders, pickup, and delivery operations while promoting safety and quality.

You will coach Team Members, help with hiring, and ensure adherence to store programs and health/safety standards to drive performance and customer satisfaction.