E‑Commerce & Customer Service Supervisor — Lead Online Orders

Whole Foods Market; Charlottesville (VA); On-site; USD 21,352 - 40,225; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support programs

Job summary

Whole Foods Market in Charlottesville, Virginia, is seeking a Supervisor for Customer Service & E-Commerce programs. In this role, you will ensure excellent customer service, manage daily operations of the pickup experience, and support Team Members in achieving high performance.

You will monitor key performance metrics and ensure adherence to health regulations. Ideal candidates possess retail experience and strong interpersonal skills. A range of benefits, including health support programs, is offered to employees.

Qualifications

• 12+ months of retail experience required.

Responsibilities

• Deliver outstanding customer experience.
• Establish clear expectations for balancing customer service and online orders.
• Monitor in-store and online customer flow.
• Ensure compliance with regulatory standards.
• Develop, coach, and motivate Team Members.

Skills

Task management

Strong analysis skills

Interpersonal skills

Motivational skills

Teaching abilities

Proficiency in Microsoft Office

Job description

Whole Foods Market in Charlottesville, Virginia, is seeking a Supervisor for Customer Service & E-Commerce programs. In this role, you will ensure excellent customer service, manage daily operations of the pickup experience, and support Team Members in achieving high performance.

You will monitor key performance metrics and ensure adherence to health regulations. Ideal candidates possess retail experience and strong interpersonal skills. A range of benefits, including health support programs, is offered to employees.