E-Commerce & Customer Service Supervisor

Whole Foods Market; Vienna (VA); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Team Member perks access

Job summary

Whole Foods Market in Virginia is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and optimize in-store and online order flow.

You will assist the Team Leader in coaching Team Members and ensuring safety, quality, and excellent service. You will balance customer service with online order completion, maintain store operations, and collaborate with store leadership and delivery partners to

Qualifications

• Retail experience of 12+ months.
• Strong analytical skills to identify root causes of underperformance.
• Excellent interpersonal and team-building abilities.
• Ability to teach and coach others effectively.
• Proficient with email and Microsoft Office.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Sets expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks for in-store and online order completion.
• Keeps aware of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Collaborates with department leaders, store leadership, and delivery partners.
• Fosters a positive, high-morale team environment.
• Maintains team member safety and security standards.
• Ensures compliance with health, safety, and regulatory rules.
• Coaches and mentors team members to sustain high performance.
• Maintains cleanliness and organization of workspaces and equipment.
• Communicates and models company values and goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

Teaching others

Microsoft Office

Job description

Whole Foods Market in Virginia is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and optimize in-store and online order flow.

You will assist the Team Leader in coaching Team Members and ensuring safety, quality, and excellent service. You will balance customer service with online order completion, maintain store operations, and collaborate with store leadership and delivery partners to