Customer Experience Supervisor - In-Store & Online Orders

Whole Foods Market; Dublin (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs. You will lead checkout and online order processes, ensure safe and efficient store operations, monitor KPIs, and coach Team Members to uphold high performance and service standards.

Flexibility to work nights, weekends, and holidays is required. The role emphasizes maintaining clean workspaces, protecting equipment, and driving process improvements while aligning with health and safety regulations and

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Comfort with a fast-paced retail environment.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns related tasks.

Skills

Task management

Analysis

Interpersonal skills

Team building

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs. You will lead checkout and online order processes, ensure safe and efficient store operations, monitor KPIs, and coach Team Members to uphold high performance and service standards.

Flexibility to work nights, weekends, and holidays is required. The role emphasizes maintaining clean workspaces, protecting equipment, and driving process improvements while aligning with health and safety regulations and