E-Commerce & Customer Service Supervisor: Growth & Impact

Whole Foods Market; Austin (TX); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market in Austin is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout experience, grocery delivery & pickup operations, and monitor KPI metrics in-store to drive safety, quality, and timely order completion.

You will coach Team Members, balance in-store service with online orders, and collaborate with store leadership and delivery partners to ensure a seamless shopping experience for all customers.

Qualifications

• 12+ months retail experience
• Ability to lift 50 lbs and perform physical duties
• Excellent interpersonal and customer service skills

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analytical skills

Interpersonal skills

Coaching/mentoring

Email proficiency

Microsoft Office

Tools

Email

Microsoft Office

Job description

Whole Foods Market in Austin is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout experience, grocery delivery & pickup operations, and monitor KPI metrics in-store to drive safety, quality, and timely order completion.

You will coach Team Members, balance in-store service with online orders, and collaborate with store leadership and delivery partners to ensure a seamless shopping experience for all customers.