E‑Commerce & Customer Service Lead

Whole Foods Market; Dallas (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Dallas, TX is seeking a Supervisor to lead Customer Service and E-Commerce operations. You will oversee checkout experiences, grocery delivery and pickup, and in-store processes while guiding team performance and safety standards.

You will support the Team Leader in developing Team Members, promoting core values, and executing store programs. Flexibility for nights/weekends is expected.

Qualifications

• 12+ months retail experience
• Ability to lift 50 lbs
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Delivers outstanding customer experience; holds team accountable for customer service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service and online-order tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Fosters collaboration with store leaders and delivery partners.
• Maintains safety, cleanliness and equipment security; mitigates turnover.
• Identifies process improvement opportunities.
• Models company values and leadership principles.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team building

Communication

Tools

Microsoft Office

Job description

Whole Foods Market in Dallas, TX is seeking a Supervisor to lead Customer Service and E-Commerce operations. You will oversee checkout experiences, grocery delivery and pickup, and in-store processes while guiding team performance and safety standards.

You will support the Team Leader in developing Team Members, promoting core values, and executing store programs. Flexibility for nights/weekends is expected.