E-Commerce & Customer Experience Supervisor

Whole Foods Market; Houston (TX); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market Houston is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order processing, and monitor KPIs. You will manage daily operations, balance in-store service with online orders, and mentor team members to uphold health and safety regulations.

You will collaborate with store leadership and 1P/3P partners, drive improvements, and foster a positive team environment. A flexible schedule including nights and weekends may be required.

Qualifications

• 12+ months retail experience.
• Strong analysis skills to root cause underperformance.
• Excellent interpersonal, motivational, team building and customer relationship skills.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
• Fosters and encourages a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.
• Communicates and models WFM core values and leadership principles.

Skills

Retail experience

Analytical skills

Interpersonal skills

Teaching others

Microsoft Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market Houston is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order processing, and monitor KPIs. You will manage daily operations, balance in-store service with online orders, and mentor team members to uphold health and safety regulations.

You will collaborate with store leadership and 1P/3P partners, drive improvements, and foster a positive team environment. A flexible schedule including nights and weekends may be required.