E‑Commerce & Customer Service Leader — Drive Impact

Whole Foods Market; Chattanooga (TN); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market seeks a Team Leader to head Customer Service & E‑Commerce programs at the store level. You will oversee checkout experiences, grocery delivery & pickup, and drive safety, quality, and team productivity while executing store processes and goals.

You will lead ATLs, Supervisors, and Team Members; hire, coach, and evaluate performance; ensure staffing aligns with demand and labor budgets; and promote adherence to health and safety regulations across all tasks.

Qualifications

• Retail experience with team leadership.
• Ability to work overtime during peak seasons.
• Must lift 50 lbs and meet physical requirements.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balance in-store customer service with online order completion.
• Monitor customer flow and assign service tasks accordingly.
• Maintain staffing and labor budget to meet needs.
• Foster teamwork and positive morale among store staff.
• Ensure safety, regulatory compliance, and proper cash handling.
• Hire, develop, coach, and evaluate team members.
• Keep workspaces clean and secure; manage equipment.
• Identify process improvements and share findings.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Team leadership

Decision making

Retail systems

Microsoft Office

Customer service

Tools

Retail systems

Job description

Whole Foods Market seeks a Team Leader to head Customer Service & E‑Commerce programs at the store level. You will oversee checkout experiences, grocery delivery & pickup, and drive safety, quality, and team productivity while executing store processes and goals.

You will lead ATLs, Supervisors, and Team Members; hire, coach, and evaluate performance; ensure staffing aligns with demand and labor budgets; and promote adherence to health and safety regulations across all tasks.