E‑Commerce & Customer Service Supervisor — Flexible Schedule

Whole Foods Market; Cincinnati (OH); On-site; USD 22,000 - 41,000; Full time

Job summary

Whole Foods Market Cincinnati is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and grocery delivery/pickup operations while focusing on safety, quality, and performance.

You will monitor KPI metrics, manage daily operations, coach Team Members, and collaborate with store leaders and 1P/3P partners to ensure a smooth, friendly shopping experience.

Qualifications

• 12+ months retail experience
• Ability to lift 50 lbs and perform physical tasks
• Willingness to work flexible schedule including nights, weekends, holidays

Responsibilities

• Delivers outstanding customer service to in-store and online orders.
• Sets clear expectations for balancing store service and online order fulfillment.
• Monitors customer flow and assigns service tasks efficiently.
• Keeps up with competitors and industry trends.
• Ensures prompt, helpful responses to customer questions.

Skills

Task management

Analytical skills

Interpersonal skills

Team building

Mentoring/Coaching

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market Cincinnati is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and grocery delivery/pickup operations while focusing on safety, quality, and performance.

You will monitor KPI metrics, manage daily operations, coach Team Members, and collaborate with store leaders and 1P/3P partners to ensure a smooth, friendly shopping experience.