E‑Commerce & Customer Service Supervisor

Whole Foods Market; West Hartford (CT); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in West Hartford, CT is seeking a Supervisor to support Customer Service & E‑Commerce programs, guiding checkout experience and grocery delivery/pickup at the assigned store. You will lead processes to drive safe, high‑quality order fulfillment, team productivity and program execution, while monitoring KPI metrics in‑store.

You will coach Team Members, balance in‑store and online demand, and partner with store leadership and 1P/3P partners to deliver outstanding customer

Qualifications

• Minimum 12 months of retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analytical skills

Interpersonal skills

Team building

Email proficiency

Tools

Microsoft Office

Operations software

Job description

Whole Foods Market in West Hartford, CT is seeking a Supervisor to support Customer Service & E‑Commerce programs, guiding checkout experience and grocery delivery/pickup at the assigned store. You will lead processes to drive safe, high‑quality order fulfillment, team productivity and program execution, while monitoring KPI metrics in‑store.

You will coach Team Members, balance in‑store and online demand, and partner with store leadership and 1P/3P partners to deliver outstanding customer