Customer Experience Supervisor, In-Store & Online Orders

Whole Foods Market; Miry Brook (CT); Sur place; USD 26 000 - 41 000; Plein temps

Avantages offerts par ce poste

Store discount

Paid time off

Health & wellness programs

Résumé du poste

Whole Foods Market in Connecticut seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout, grocery delivery and pickup operations at the store. You will drive safety, order accuracy, pickup experience, and team productivity while monitoring KPI metrics.

You will mentor Team Members, manage daily capacity and labor utilization, and ensure adherence to pick processes, cash handling, and store procedures.

Qualifications

• 12+ months retail experience.

Responsabilités

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Connaissances

Task management

Analytical skills

Interpersonal skills

Coaching others

Microsoft Office

Outils

Microsoft Office

Email software

Description du poste

Whole Foods Market in Connecticut seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout, grocery delivery and pickup operations at the store. You will drive safety, order accuracy, pickup experience, and team productivity while monitoring KPI metrics.

You will mentor Team Members, manage daily capacity and labor utilization, and ensure adherence to pick processes, cash handling, and store procedures.