Customer Service & Online Orders Supervisor

Energy Jobline ZR; Jackson (CA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness benefits

Financial wellness programs

Team member perks access

Job summary

Whole Foods Market is hiring a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at the store level. You will monitor performance metrics, optimize labor utilization, and ensure adherence to pick processes and store procedures.

The role focuses on safety, quality of outbound orders, effective customer interactions, and collaboration with store leadership and delivery partners. Prior retail supervisory experience is preferred.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Retail experience

Job description

Whole Foods Market is hiring a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at the store level. You will monitor performance metrics, optimize labor utilization, and ensure adherence to pick processes and store procedures.

The role focuses on safety, quality of outbound orders, effective customer interactions, and collaboration with store leadership and delivery partners. Prior retail supervisory experience is preferred.