E-Commerce & Customer Service Ops Lead

Whole Foods Market; Los Angeles (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in Los Angeles seeks a Supervisor to lead customer service and e-commerce programs. You will manage checkout, pickup, and delivery processes, drive safety and quality, and monitor KPI metrics to improve performance.

You will coach team members and partner with store leadership to execute programs and initiatives. The role emphasizes delivering outstanding customer experiences, maintaining store safety, and fostering a positive team environment while supporting company values

Qualifications

• 12+ months retail experience.
• Strong analytical skills to identify underperformance.
• Excellent interpersonal and team-building abilities.
• Ability to teach others positively and effectively.
• Proficient with email and Microsoft Office and related apps.

Responsibilities

• Delivers outstanding customer experience and holds team members accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns related tasks.
• Maintains safety, cleanliness, and security of workspace and equipment.
• Coaches, mentors, and motivates team members to high performance.

Skills

Retail experience

Task management

Analytical thinking

Interpersonal skills

Team leadership

Email/Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Los Angeles seeks a Supervisor to lead customer service and e-commerce programs. You will manage checkout, pickup, and delivery processes, drive safety and quality, and monitor KPI metrics to improve performance.

You will coach team members and partner with store leadership to execute programs and initiatives. The role emphasizes delivering outstanding customer experiences, maintaining store safety, and fostering a positive team environment while supporting company values