Customer Experience & E‑Commerce Supervisor

Whole Foods Market IP. L.P.; Laguna Niguel (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Job summary

Whole Foods Market in Laguna Niguel, CA is looking for a Supervisor to lead Customer Service and E‑Commerce operations. You will balance in-store service with online orders, coach team members, monitor metrics, and drive safety and quality across checkout and grocery pickup/delivery.

This role emphasizes teamwork, strong communication, and adherence to health and safety standards to ensure the best customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions or concerns.
• Develops, coaches, motivates Team Members to sustain a high performing Team.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

Microsoft Office

Email proficiency

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Laguna Niguel, CA is looking for a Supervisor to lead Customer Service and E‑Commerce operations. You will balance in-store service with online orders, coach team members, monitor metrics, and drive safety and quality across checkout and grocery pickup/delivery.

This role emphasizes teamwork, strong communication, and adherence to health and safety standards to ensure the best customer experience.