E‑Commerce & Customer Service Lead — Store Ops

Whole Foods Market, Inc; Oakland (CA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Oakland seeks a Team Leader to oversee Customer Service and E-Commerce programs, ensuring a smooth checkout, on-time online orders, and a strong pickup experience. You will monitor performance and guide a team to deliver exceptional service.

Responsibilities include staffing oversight, coaching Associates, managing schedules, driving safety and adherence to policies, and collaborating with store leadership and 1P/3P partners to sustain high morale and operational excellence.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Willingness to work overtime during peak seasons and as needed year-round.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and online order completion.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains knowledge of competitors and industry trends; responds to customer questions and concerns.

Skills

Task management

Labor utilization

Data analysis

Communication

Leadership

Retail operations

Job description

Whole Foods Market in Oakland seeks a Team Leader to oversee Customer Service and E-Commerce programs, ensuring a smooth checkout, on-time online orders, and a strong pickup experience. You will monitor performance and guide a team to deliver exceptional service.

Responsibilities include staffing oversight, coaching Associates, managing schedules, driving safety and adherence to policies, and collaborating with store leadership and 1P/3P partners to sustain high morale and operational excellence.