Customer Experience & E‑Commerce Team Leader

Whole Foods Market; Oakland (CA); Presencial; USD 31.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Descripción de la vacante

Whole Foods Market in Oakland is seeking an Associate Team Leader to support the Team Leader in leading and executing Customer Service & E-Commerce programs, overseeing checkout experience, grocery delivery and pickup, and driving safety, quality, and productivity.

You will monitor KPI metrics, manage capacity and labor, mentor Team Members, participate in hiring, ensure health and safety compliance, and uphold WFM values and store programs.

Formación

• 18+ months retail experience including 6+ months of supervisory experience.

Responsabilidades

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes balance between in-store service and online orders.
• Monitors customer flow; assigns service tasks for online orders.
• Manages schedule to meet in-store needs and online capacity.
• Keeps informed on competitors and industry trends.
• Responds to customer questions, requests, and concerns.
• Fosters relationships with department leaders and partners (e.g., Amazon drivers).
• Promotes a positive team environment and high morale.
• Maintains Team Member safety and security standards.
• Ensures regulatory compliance and executes store processes.
• Coaches and mentors Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.
• Communicates WFM values and leadership principles effectively.

Conocimientos

Task management

Labor utilization

Metrics analysis

Communication

Interpersonal skills

Team leadership

Decision making

Microsoft Office

Retail systems

Descripción del empleo

Whole Foods Market in Oakland is seeking an Associate Team Leader to support the Team Leader in leading and executing Customer Service & E-Commerce programs, overseeing checkout experience, grocery delivery and pickup, and driving safety, quality, and productivity.

You will monitor KPI metrics, manage capacity and labor, mentor Team Members, participate in hiring, ensure health and safety compliance, and uphold WFM values and store programs.