E-Commerce & Customer Service Lead

Whole Foods Market; Saint Petersburg (FL); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Saint Petersburg, FL is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs. You will help manage checkout experience, grocery delivery and pickup, staff productivity, and program execution while promoting safety and quality.

The role involves coaching Team Members, participating in hiring, and ensuring adherence to health and safety regulations. A strong focus on customer service and teamwork is required.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Strong ability to manage task flow and labor utilization to meet metrics.
• Excellent communication and interpersonal skills.
• Proficient with email, Microsoft Office, and retail systems.

Responsibilities

• Delivers outstanding customer experience and holds team accountable for service.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Manages scheduling to balance in-store needs and online order capacity.
• Coaches and develops team members to sustain high performance.
• Ensures regulatory compliance and safety in the store.

Job description

Whole Foods Market in Saint Petersburg, FL is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs. You will help manage checkout experience, grocery delivery and pickup, staff productivity, and program execution while promoting safety and quality.

The role involves coaching Team Members, participating in hiring, and ensuring adherence to health and safety regulations. A strong focus on customer service and teamwork is required.