E-Commerce & Customer Experience Lead

Whole Foods Market; Melrose (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Melrose, MA is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout, grocery delivery and pickup operations, monitor performance, and coach Team Members to deliver exceptional service.

You will oversee daily operations, manage capacity and labor, ensure efficient processes, and uphold health and safety standards while promoting WFM values and store initiatives.

Qualifications

• 12+ months retail experience.
• Ability to manage multiple tasks and prioritize.
• Experience delivering strong customer service and teamwork.

Responsibilities

• Delivers outstanding customer experience; holds team members accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns tasks to optimize service for all customers.
• Identifies industry trends and opportunities for improvement.
• Ensures safety, cleanliness, and compliance with store regulations.

Skills

Task management

Analytical skills

Interpersonal skills

Mentoring

MS Office

Tools

Microsoft Office

Email systems

Job description

Whole Foods Market in Melrose, MA is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout, grocery delivery and pickup operations, monitor performance, and coach Team Members to deliver exceptional service.

You will oversee daily operations, manage capacity and labor, ensure efficient processes, and uphold health and safety standards while promoting WFM values and store initiatives.