E‑Commerce & Customer Service Lead

Whole Foods Market; Honolulu (HI); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Honolulu, Hawaii is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes that ensure a smooth checkout experience and efficient grocery delivery and pickup at your store, while developing Team Members and promoting WFM values.

You will monitor key performance indicators, manage daily operations, balance labor, and implement improvements to safety, quality, and morale, delivering outstanding service in a dynamic retail environment.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Fosters positive teamwork and morale; maintains safety and security standards.
• Coaches, mentors and motivates Team Members to sustain high performance.
• Keeps workspaces clean and organized; secures equipment.
• Identifies opportunities to improve processes; communicates core values.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team mentoring

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Honolulu, Hawaii is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes that ensure a smooth checkout experience and efficient grocery delivery and pickup at your store, while developing Team Members and promoting WFM values.

You will monitor key performance indicators, manage daily operations, balance labor, and implement improvements to safety, quality, and morale, delivering outstanding service in a dynamic retail environment.