Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Honolulu (HI); On-site; USD 28,929 - 48,216; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Honolulu is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience, grocery delivery and pickup, and in-store operations. You will monitor KPIs, drive safety, optimize labor utilization, and ensure compliance with health and safety regulations.

You will coach Team Members, participate in hiring activities, and promote Whole Foods Market’s core values while coordinating with store leadership and

Qualifications

• 18+ months retail experience including 6+ months supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Customer service

Team leadership

Retail operations

Labor optimization

Data analysis

Communication skills

Microsoft Office

Retail POS systems

Tools

Microsoft Office

Retail POS systems

Job description

Whole Foods Market in Honolulu is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience, grocery delivery and pickup, and in-store operations. You will monitor KPIs, drive safety, optimize labor utilization, and ensure compliance with health and safety regulations.

You will coach Team Members, participate in hiring activities, and promote Whole Foods Market’s core values while coordinating with store leadership and