Customer Experience & E-Commerce Team Lead

Whole Foods Market IP. L.P.; Honolulu (HI); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in Hawaii is hiring to strengthen in-store guest service while coordinating online order fulfillment. You will lead a team to deliver exceptional experiences, manage task balance, and uphold safety and quality standards.

The role emphasizes coaching, collaboration with leadership, and maintaining clean, secure work areas. A 12+ month retail background is preferred, with flexibility for a dynamic, fast-paced environment.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability for service quality.
• Balances in-store customer service with online order tasks and ensures efficient flow.
• Monitors customer movement and assigns service and order tasks to meet all customers’ needs.
• Seeks awareness of competitors and industry trends to improve service.
• Responds effectively to customer questions, requests and concerns.
• Builds positive relationships with store leadership, 1P/3P partners, and delivery drivers.
• Fosters teamwork, respect, and high morale among Team Members.
• Maintains safety and security standards for Team Members.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates Team Members to sustain high performance and reduce turnover.
• Maintains cleanliness of workspaces and equipment security.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching others

MS Office

Job description

Whole Foods Market in Hawaii is hiring to strengthen in-store guest service while coordinating online order fulfillment. You will lead a team to deliver exceptional experiences, manage task balance, and uphold safety and quality standards.

The role emphasizes coaching, collaboration with leadership, and maintaining clean, secure work areas. A 12+ month retail background is preferred, with flexibility for a dynamic, fast-paced environment.