E‑Commerce & Customer Experience Team Leader

Whole Foods Market; Napa (CA); On-site; USD 30,307 - 48,216; Full time

Job summary

Whole Foods Market in Napa, CA is seeking an Associate Team Leader to support the Team Leader in executing Customer Service & E-Commerce programs. You will help manage checkout experiences, grocery delivery and pickup, and ensure safe, efficient store operations.

You will monitor performance metrics, balance in-store and online demand, coach team members, and foster teamwork and exceptional morale while complying with health and safety regulations.

Qualifications

• Retail experience with supervisory exposure (18+ months)
• Ability to prioritize and delegate tasks
• Strong customer service focus and teamwork
• Ability to meet safety and regulatory requirements
• Comfort with technology and store systems

Responsibilities

• Deliver outstanding customer experience and coach team members.
• Balance in-store service with online order completion.
• Monitor customer flow and assign tasks to meet needs.
• Oversee labor budgeting and scheduling.
• Maintain safety, cleanliness, and equipment security.
• Collaborate with store leaders and delivery partners.
• Communicate performance analyses and improvement actions.
• Identify process improvements and support regulatory compliance.

Skills

Task management

Performance analysis

Communication

Leadership

Mentoring

Decision making

Retail systems knowledge

Tools

Microsoft Office

Mobile apps & dashboards

Retail applications

Job description

Whole Foods Market in Napa, CA is seeking an Associate Team Leader to support the Team Leader in executing Customer Service & E-Commerce programs. You will help manage checkout experiences, grocery delivery and pickup, and ensure safe, efficient store operations.

You will monitor performance metrics, balance in-store and online demand, coach team members, and foster teamwork and exceptional morale while complying with health and safety regulations.