Customer Experience & E‑Commerce Lead

Whole Foods Market IP. L.P.; San Luis Obispo (CA); On-site; USD 25,485 - 41,603; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Team member perks access

Job summary

Whole Foods Market in California is seeking a Supervisor to support Customer Service & E‑Commerce programs, leading checkout and grocery delivery/pickup operations at the assigned store. You will focus on safety, quality of outbound online orders, and a strong pickup experience while monitoring KPI metrics and team performance.

You will manage daily operations, including capacity planning, labor utilization, adherence to pick processes, and cash management, with a focus on coaching Team Members

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

People skills

Coaching

Email

Microsoft Office

Job description

Whole Foods Market in California is seeking a Supervisor to support Customer Service & E‑Commerce programs, leading checkout and grocery delivery/pickup operations at the assigned store. You will focus on safety, quality of outbound online orders, and a strong pickup experience while monitoring KPI metrics and team performance.

You will manage daily operations, including capacity planning, labor utilization, adherence to pick processes, and cash management, with a focus on coaching Team Members