E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Santa Barbara (CA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Santa Barbara is seeking a Supervisor to support Customer Service & E-Commerce programs, overseeing checkout, delivery and pickup operations. You will drive safety, order quality, and a smooth pickup experience while coaching Team Members and aligning with WFM values.

You will monitor KPI metrics, optimize labor utilization, uphold health and safety standards, and work with leaders to deliver exceptional service in a busy store environment.

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Data analysis

People skills

Mentoring

Office skills

Job description

Whole Foods Market in Santa Barbara is seeking a Supervisor to support Customer Service & E-Commerce programs, overseeing checkout, delivery and pickup operations. You will drive safety, order quality, and a smooth pickup experience while coaching Team Members and aligning with WFM values.

You will monitor KPI metrics, optimize labor utilization, uphold health and safety standards, and work with leaders to deliver exceptional service in a busy store environment.