E‑Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Irvine (CA); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market Irvine is seeking a Supervisor to support the Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery, and pickup at the assigned store. You will lead and coach Team Members, monitor performance, and ensure adherence to health and safety regulations while promoting WFM values.

Responsibilities include balancing in-store service with online orders, maintaining operational efficiency, and collaborating with store leadership and external partners to uphold

Qualifications

• 12+ months of retail experience.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns service tasks accordingly.
• Keeps aware of competitors and industry trends.
• Ensures timely and accurate responses to customer questions or concerns.
• Fosters productive relationships with store leadership and partners such as Amazon delivery drivers.
• Promotes teamwork and high morale among Team Members.
• Maintains safety and security standards for the team.

Skills

Task management

Root cause analysis

Interpersonal skills

Teaching others

Microsoft Office

Tools

Microsoft Office Suite

Operations-related applications

Job description

Whole Foods Market Irvine is seeking a Supervisor to support the Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery, and pickup at the assigned store. You will lead and coach Team Members, monitor performance, and ensure adherence to health and safety regulations while promoting WFM values.

Responsibilities include balancing in-store service with online orders, maintaining operational efficiency, and collaborating with store leadership and external partners to uphold