Customer Service & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Wall (SD); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order processes at the assigned store. You will focus on safety, order quality, pickup experience, team productivity, and program execution.

You will monitor KPI metrics, manage capacity and labor utilization, and coach Team Members to sustain a high performing team while complying with health and safety regulations.

Qualifications

• 12+ months retail experience.
• Flexible schedule including nights, weekends, and holidays.
• Strong communication and teamwork.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team mentoring

Office software

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order processes at the assigned store. You will focus on safety, order quality, pickup experience, team productivity, and program execution.

You will monitor KPI metrics, manage capacity and labor utilization, and coach Team Members to sustain a high performing team while complying with health and safety regulations.