E-Commerce & Customer Experience Lead

Whole Foods Market; Park City (UT); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Whole Benefits program

Job summary

Whole Foods Market in Park City, UT is seeking a Supervisor to support Customer Service and E‑Commerce programs, lead checkout and online order fulfillment, and drive safe, high-quality service.

You will monitor KPIs, manage daily operations, coach Team Members, and collaborate with store leadership and 1P/3P partners. The role requires 12+ months retail experience and the ability to lift 50 lbs, with a flexible schedule including nights and weekends.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and supervises Team Members.
• Balances in-store service with completing online orders.
• Monitors customer flow and assigns tasks.
• Supports store leadership and partners (e.g., Amazon drivers).
• Mentors and develops Team Members to reduce turnover.
• Ensures safety, regulatory compliance, and cleanliness.

Skills

Task management

Analytics

Interpersonal skills

Team leadership

Communication

Education

12+ months retail experience

Tools

Microsoft Office

Operations software

Job description

Whole Foods Market in Park City, UT is seeking a Supervisor to support Customer Service and E‑Commerce programs, lead checkout and online order fulfillment, and drive safe, high-quality service.

You will monitor KPIs, manage daily operations, coach Team Members, and collaborate with store leadership and 1P/3P partners. The role requires 12+ months retail experience and the ability to lift 50 lbs, with a flexible schedule including nights and weekends.