E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Montgomery Township (NJ); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Financial wellness

Team Member perks

Job summary

Whole Foods Market in New Jersey seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout, online orders, pickup and delivery at your store, driving safety, quality, and team productivity while aligning with health and safety regulations.

You will monitor KPIs, coach Team Members, and collaborate with store leadership and delivery partners to ensure a seamless experience for customers. Flexible schedule includes nights and weekends.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and stand for long periods.
• Flexible schedule including nights, weekends, and holidays.
• Strong communication and customer service skills.
• Proficient with email and Microsoft Office.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Teaching/mentoring

MS Office proficiency

Job description

Whole Foods Market in New Jersey seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout, online orders, pickup and delivery at your store, driving safety, quality, and team productivity while aligning with health and safety regulations.

You will monitor KPIs, coach Team Members, and collaborate with store leadership and delivery partners to ensure a seamless experience for customers. Flexible schedule includes nights and weekends.