Customer Experience & E‑Commerce Supervisor

Whole Foods Market IP. L.P.; Melrose (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. in Melrose, MA is hiring for a Team Member focused on delivering outstanding customer experiences across in-store and online channels.

You will guide tasks, coach teammates, and maintain safety and cleanliness while fostering a collaborative environment. The role requires at least 12 months of retail experience, the ability to lift 50 lbs, and a flexible schedule including nights and weekends. Proficiency with email and Microsoft Office is expected.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience and holds team members accountable for service quality.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns related tasks to meet diverse needs.
• Ensures effective response to customer questions and concerns.
• Supports relationships with store leadership and partners including 3P/1P vendors.
• Coaches and mentors Team Members to sustain high performance and morale.
• Maintains safety and cleanliness of workspaces and equipment.
• Identifies opportunities for process improvement.
• Models Whole Foods Market core values and leadership principles.

Skills

Task management

Analytics

Interpersonal skills

Coaching

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market IP. L.P. in Melrose, MA is hiring for a Team Member focused on delivering outstanding customer experiences across in-store and online channels.

You will guide tasks, coach teammates, and maintain safety and cleanliness while fostering a collaborative environment. The role requires at least 12 months of retail experience, the ability to lift 50 lbs, and a flexible schedule including nights and weekends. Proficiency with email and Microsoft Office is expected.