E‑Commerce Auto Sales Specialist | Customer Experience

AutoNation Inc.; Sanford (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k matching

Health benefits (medical)

Dental & Vision

Employee vehicle discounts

YouDecide deals

Job summary

AutoNation is seeking an e-Commerce Sales Associate to guide customers through the vehicle-buying journey in our no-hag environment. You will respond to online, phone, and in-person leads, provide information, and help customers move from initial contact to an in-store experience while delivering exceptional service.

With a focus on meeting customer needs, you will leverage technology and product knowledge, follow up to ensure satisfaction, and help drive loyalty as customers transition to the

Qualifications

• Proven ability to provide an exceptional customer experience.
• Prior sales or retail experience preferred.
• Strong communication, consultative, interpersonal and organizational skills.
• Ability to work with technology and online systems.

Responsibilities

• Respond to online, phone, and in-store leads to guide vehicle purchases.
• Provide timely responses and information to customers.
• Assist customers from initial contact to in-store experience.
• Follow up to ensure satisfaction and transition customers to Service.

Skills

Strong communication

Interpersonal skills

Customer service experience

Goal orientation

Technology savviness

Education

High school diploma or equivalent

Job description

AutoNation is seeking an e-Commerce Sales Associate to guide customers through the vehicle-buying journey in our no-hag environment. You will respond to online, phone, and in-person leads, provide information, and help customers move from initial contact to an in-store experience while delivering exceptional service.

With a focus on meeting customer needs, you will leverage technology and product knowledge, follow up to ensure satisfaction, and help drive loyalty as customers transition to the