E-Commerce Associate - South San Francisco

The Salvation Army Southern California; South San Francisco (CA); On-site; USD 20,536 - 29,249; Part time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Job summary

A community service organization in South San Francisco is hiring an E-Commerce Associate to manage online sales and customer service. This role requires a high school diploma and offers opportunities for growth within the non-profit sector. Candidates should be flexible with work hours, including evenings and weekends. Compensation is $18.07 per hour with benefits.

Qualifications

• Ability to follow written and verbal instructions.
• Demonstrated competency in retail or e-commerce.
• High attention to detail.

Responsibilities

• Select and prepare merchandise for e-commerce sales.
• Confirm functionality of items before posting.
• Assist with customer support for online sales.

Skills

Customer service

Problem-solving

Teamwork

Education

High School diploma or equivalent

Tools

Tera peak

Sure Done

Ship Station

Job description

Overview

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Oakland Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

E-Commerce Associate – South San Francisco | Full Time / Benefit Eligible | $18.07 per hour

Employee Benefits

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Pre-Paid legal services
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance

Responsibilities

• Selecting high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise.
• Testing items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Basic understanding of third-party research software, Tera peak; including the ability to use listing and shipping software, Sure Done, Ship Station.
• Ability to use listing and shipment software at a fast pace.
• Assisting with photography of items for sale to be displayed on auction website.
• Handling phone and emailing customer support in a timely manner.
• Following up on all orders with customers in real time.
• Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Taking an active role and partnering with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the ecommerce business.

Qualifications

• High School graduate or equivalent.
• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

COVID-19 Safety

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Non-profit Organizations