eCommerce Associate - San Bernardino

The Salvation Army Southern California; San Bernardino (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Career growth

Paid time off

Employee discounts

Referral bonuses

Medical coverage

Retirement plan

AFLAC

EAP

Job summary

The Salvation Army is seeking an Ecommerce Associate at the San Bernardino Distribution Center. The role focuses on processing and shipping merchandise, creating product listings, and improving the overall customer experience.

You will collaborate with the Retail team, meet daily posting quotas, and help drive online sales while maintaining accuracy and high service levels.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills in English.
• Excellent computer and technology skills with Windows OS and MS Office.
• Knowledge of online selling platforms and Photoshop preferred.
• Able to work collaboratively and independently.
• Able to multitask and type at least 40 wpm.

Responsibilities

• Process and ship merchandise, create product listings, and enhance customer experience.
• Address stock, coordinate scheduling, and ensure timely order fulfillment.
• Maintain accurate inventory and update listings with descriptions, images, and specs.
• Select high-value items for sale on the online platform and test items for functionality or authenticity.
• Photograph and present merchandise clearly; provide excellent customer support via email, chat, and phone.
• Meet posting quotas and sales targets as directed by the Supervisor.
• Collaborate with District Sales Manager and Operations Manager daily.

Skills

Communication

Customer service

Microsoft Office

Photoshop

Teamwork

Independent work

Typing 40 wpm

Multitasking

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft Word/Excel

Job description

About The Arc The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Pay Rate

$16.90

GENERAL STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB TITLE: ECOMMERCE ASSOCIATE

STATUS: FULL-TIME

REPORTS TO: ECOMMERCE SUPERVISOR

About Our Retail Team

Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our San Bernardino Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

Job Summary

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

General Duties

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.
• Must be able to pass a criminal background check (required).

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.