E-commerce Associate- Honolulu

The Salvation Army USA Western Territory; Honolulu (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

Employee Assistance Program (EAP)

Job summary

A community-focused non-profit organization in Honolulu seeks an Ecommerce Associate to manage online sales and customer support. The role requires strong retail and customer service experience, alongside technology skills with Microsoft Office and knowledge of online platforms. Full-time associates must be flexible with shifts, including evenings and weekends. The organization emphasizes teamwork and community engagement through its various programs, making a positive impact on local lives.

Qualifications

• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.
• 2 years customer service and/or retail experience.

Responsibilities

• Selecting high valued merchandise for ecommerce.
• Testing items for functionality or authenticity.
• Handling customer support via phone and email.
• Meeting posting quotas and sales targets.

Skills

Customer service

Retail experience

Computer skills (Microsoft Office)

Online selling platforms

Merchandising experience

Education

High School graduate or equivalent

Tools

Microsoft Word

Microsoft Excel

Photoshop

Job description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make towards the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Main San Bernardino Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Pre-Paid legal services
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance

ECOMMERCE ASSOCIATE Responsibilities

• Selecting high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise.
• Testing items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Basic understanding of third‑party research software, Tera peak, including the ability to use listing and shipping software, Sure Done, Ship Station.
• Ability to use listing and shipment software at a fast pace.
• Assisting with photography of items for sale to be displayed on auction website.
• Handling phone and emailing customer support in a timely manner.
• Following up on all orders with customers in real time.
• Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Taking an active role and partnering with the District Sales Manager, E‑Commerce Specialist Associate, and team members in the day-to-day operation of the ecommerce business.

Qualifications

• High School graduate or equivalent.
• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.
• Education: High School or Equivalent (required)
• Computer & Technology Skills – Microsoft Office Programs (Word, Excel, etc.) (required)
• Knowledge of online selling platforms and Photoshop (required)
• 2 years customer service and/or retail experience (required)
• 1 year merchandising experience, including boutique (required)
• Driver's License (preferred)

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.

COVID‑19 Safety Measures

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID‑19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Equal Opportunity and Other Information

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.