E-Commerce Associate- San Jose

The Salvation Army Southern California; San Jose (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

The Salvation Army Southern California is seeking an E-commerce Associate in San Jose, CA. You will process and ship merchandise, create product listings, and enhance the overall customer experience.

Responsibilities include managing stock shipping, updating listings with accurate descriptions and images, testing merchandise for quality, and meeting daily posting quotas under supervision. Requires 2–4 years of retail/customer service experience and strong computer skills.

Qualifications

• High School Diploma or equivalent (REQUIRED).
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Responsibilities

• Process and ship sold merchandise in a timely manner.
• Create and update product listings with accurate descriptions, images, and specs.
• Coordinate stock shipping, scheduling, and fulfill orders.
• Select high-value merchandise for sale on the online platform.
• Test items for functionality or authenticity before posting (electronics, jewelry).
• Photograph and present merchandise attractively for listings.
• Provide customer support via email, messages, and phone.
• Maintain accuracy in written and verbal tasks.
• Meet daily posting quotas and sales targets as directed by the Supervisor.
• Collaborate with District Sales Manager, Operations Manager, and team.

Skills

Customer service

English communication

Computer skills

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Photoshop

MS Office

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY

“DOING THE MOST GOOD”

SAN JOSE, CA – E-COMMERCE ASSOCIATE

Pay Rate: $18.45

Job Summary

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

Essential Duties and Responsibilities

• Address stock shipping, coordinate scheduling, and ensure timely order fulfillment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the e-commerce business.

Qualifications

• High School Diploma or equivalent (REQUIRED).
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.