E-Commerce Specialist - San Diego

The Salvation Army Southern California; San Diego (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Health benefits

Retirement Plan

Job summary

A community-focused non-profit organization based in San Diego seeks an entry-level team member to contribute to their retail operations. Responsibilities include optimizing product listings, analyzing sales data, and providing excellent customer service. Applicants should possess a high school diploma, strong communication skills, and experience in retail or customer service. This full-time position offers a salary between $60,000 and $85,000, along with various employee benefits, including career growth opportunities and medical coverage.

Qualifications

• Excellent communication and computer skills required.
• Experience in retail or customer service (2-4 years) is necessary.
• Knowledge of online selling platforms is preferred.

Responsibilities

• Create and optimize product listings on ecommerce platform.
• Analyze sales data to identify areas for improvement.
• Photograph and present merchandise attractively.

Skills

Excellent verbal and written communication skills

Strong analytical skills

Ability to work collaboratively

Ability to work under pressure

Experience in retail/customer service

Education

High School Diploma or equivalent

Tools

Windows Operating System

Microsoft Office Programs

Photoshop

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

PAY RATE

$18.35 hour

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our San Diego Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!)
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Health and fitness Fitbit Device
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data-driven insights to optimize product listings and recommend new product additions.
• Select high-value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

COVID-19 Updates

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Location and Salary

San Diego Metropolitan Area $60,000.00-$85,000.00

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Non-profit Organizations