E-Commerce Associate - San Diego

The Salvation Army Southern California; San Diego (CA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Store Discounts

Health and fitness Fitbit device

Retirement Plan

Legal advice (MetLife)

Pet Insurance

Job summary

A community service organization in San Diego is seeking an E-Commerce Associate to manage online merchandise sales. The role includes selecting high-value items, handling customer inquiries, and meeting sales targets. Required qualifications include a high school diploma and strong problem-solving skills. Employees benefit from opportunities for career growth, paid time off, and health insurance. Flexibility is necessary as schedules may include evenings and weekends.

Qualifications

• Demonstrated competency in required skill area through training or experience.
• Ability to read, write and follow written and verbal instructions.

Responsibilities

• Select high-value merchandise for e-commerce.
• Test items for functionality before posting.
• Handle photography for auction website.
• Provide customer support via phone and email.
• Meet posting quotas and sales targets.

Skills

Customer support

Problem-solving

Teamwork

Merchandise selection

Education

High School diploma or equivalent

Tools

Terapeak

Sure Done

ShipStation

Job description

E-Commerce Associate - San Diego

Join to apply for the E-Commerce Associate - San Diego role at The Salvation Army Southern California.

Pay Rate: $15.00 per hour

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program that helps men and women complete our rehabilitation program. The organization depends on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our San Diego Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Store Discounts
• Great Work Perks Discounts (Amusement parks, museums, services and more!)
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Health and fitness Fitbit device
• Retirement Plan
• Legal advice (MetLife)
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

Responsibilities

• Select high‑value merchandise located at ARC Center to sell on the e‑commerce platform and supply physical stores with a steady supply of collectible merchandise.
• Test items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Use third‑party research software, such as Terapeak, and listing/shipping software, including Sure Done and ShipStation.
• Handle photography of items for sale to be displayed on the auction website.
• Provide phone and email customer support in a timely manner.
• Follow up on all orders with customers in real time.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Partner with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day‑to‑day operation of the e‑commerce business.

Qualifications

• High School graduate or equivalent.
• Demonstrated competency in the required skill area, as indicated by verifiable training and/or experience.
• Ability to read, write, and follow both written and verbal instructions.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and the employee must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift, including evenings, weekends, and holidays.

COVID‑19 Updates

The Salvation Army will comply with all governmental orders and any contractual obligations related to COVID‑19 safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.