E-Commerce Associate- San Jose

The Salvation Army USA Western Territory; San Jose (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

The Salvation Army USA Western Territory is seeking an E-commerce Associate in San Jose, CA. The role focuses on processing and shipping sold items, creating product listings, and enhancing the customer experience across online platforms.

Responsibilities include inventory control, photo-ready merchandising, and maintaining accurate descriptions. Strong English communication and computer skills are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written English communication.
• Strong computer and Microsoft Office skills (Word, Excel).
• Knowledge of online selling platforms and Photoshop preferred.
• 2–4 years of customer service/retail experience.
• Ability to multitask and work under pressure.

Responsibilities

• Process and ship sold merchandise.
• Create and update product listings with accurate descriptions and images.
• Coordinate stock, inventory, and scheduling to meet posting quotas.
• Provide customer support via email, chat, and phone.
• Select high-value merchandise for online platform sale.
• Photograph and present merchandise attractively.
• Collaborate with District Sales Manager and Operations Manager.

Skills

Typing 40 wpm

Customer service

Retail experience

MS Office

Photoshop

English communication

Education

High School Diploma

Tools

Photoshop

MS Word/Excel

Job description

E-COMMERCE ASSOCIATE – SAN JOSE, CA

Pay Rate: $18.45

About the ARC

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

Essential Duties and Responsibilities

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day‑to‑day operation of the ecommerce business.

Qualifications

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written communication skills in English.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Behaviors

• Team Player – works well as a member of a group.
• Detail Oriented – capable of carrying out a given task with all necessary details.
• Dedicated – devoted to a task or purpose with loyalty or integrity.

Motivations

• Self‑Starter – inspired to perform without outside help.
• Ability to Make an Impact – inspired to perform well by contributing to the success of a project or the organization.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.