E-commerce Associate- Honolulu

The Salvation Army Southern California; Honolulu (HI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Health insurance

Retirement Plan

Retirement Plan

AFLAC

Pre-Paid legal services

Employee Assistance Program (EAP)

Voluntary Pet Insurance

Job summary

A nonprofit organization in Honolulu is seeking an E-commerce Associate to join their dedicated retail team. This role involves selecting and posting valued merchandise online while providing excellent customer support. Candidates should have a high school diploma and demonstrate competency in required skills. The position offers various employee benefits and may require flexible working hours, including weekends and holidays.

Qualifications

• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read, write, and understand both written and verbal instructions.
• Ability to read and write and to understand and follow both written and verbal instructions.

Responsibilities

• Select high valued merchandise for e-commerce platform.
• Confirm functionality or authenticity before posting items.
• Assist with photography of items for auction website.
• Handle customer support via phone and email.
• Assisting with photography of items for sale to be displayed on auction website.
• Handling phone and emailing customer support in a timely manner.
• Following up on all orders with customers in real time.
• Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Taking an active role and partnering with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the e-commerce business.

Skills

Customer service skills

Problem-solving skills

Teamwork skills

Basic understanding of research software

Education

High School graduate or equivalent

Tools

TeraPeak

SureDone

ShipStation

Job description

E-commerce Associate- Honolulu at The Salvation Army Southern California

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Main San Bernardino Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Pre-Paid legal services
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance

Responsibilities

• Selecting high valued merchandise located at ARC Center to sell on e-commerce platform and supply physical stores with steady supply of collectible merchandise.
• Testing items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Basic understanding of third-party research software, TeraPeak; including the ability to use listing and shipping software, SureDone, ShipStation.
• Ability to use listing and shipment software at a fast pace.
• Assisting with photography of items for sale to be displayed on auction website.
• Handling phone and emailing customer support in a timely manner.
• Following up on all orders with customers in real time.
• Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Taking an active role and partnering with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the e-commerce business.

Qualifications

• High School graduate or equivalent.
• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.