E-commerce Associate- Pasadena

The Salvation Army Southern California; Pasadena (CA); On-site; USD 49,594,000 - 56,482,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

Pre-Paid legal services

Employee Assistance Program (EAP)

Voluntary Pet Insurance

Job summary

The Salvation Army Southern California is seeking an Ecommerce Associate for our Pasadena Warehouse. You will select high-value merchandise for online sale, test items for authenticity, and manage listings using listing/shipping software.

You will also help photograph items and answer customer inquiries to ensure smooth order fulfillment. Daily tasks include meeting posting quotas and collaborating with a team to drive ecommerce performance, with full-time schedules including evenings and

Qualifications

• High School diploma or equivalent required.
• Demonstrated competency in the listed skills through training or experience.
• Ability to read/write and follow written and verbal instructions.

Responsibilities

• Selecting high-value merchandise at ARC Center for ecommerce and supplying stores.
• Testing items for functionality or authenticity prior to posting (electronics, jewelry).
• Using listing/shipping software at a fast pace (Sure Done, Ship Station).
• Assisting with product photography for auction listings.
• Handling customer support via phone and email promptly.
• Following up on orders with customers in real time.

Skills

Customer support

Order processing

Multitasking

Education

High School diploma or equivalent

Tools

Sure Done

ShipStation

Terapeak

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Pasadena Warehouse , which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

PAY RATE: $18.57 hour

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Pre-Paid legal services
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance

As our enthusiastic and hardworking ECOMMERCE ASSOCIATE, you will be responsible for (but not limited to):

• Selecting high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise.
• Testing items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Basic understanding of third-party research software, Tera peak; including the ability to use listing and shipping software, Sure Done, Ship Station.
• Ability to use listing and shipment software at a fast pace.
• Assisting with photography of items for sale to be displayed on auction website.
• Handling phone and emailing customer support in a timely manner.
• Following up on all orders with customers in real time.
• Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Taking an active role and partnering with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the ecommerce business.

Qualifications To Be Considered For This Position

• High School graduate or equivalent.
• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Schedule

Our warehouse may operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage. Full-time employee may be scheduled to work any full-time shift including evenings, weekends, and holidays.