Dynamics 365 Platform Manager — Strategy & Optimization

Toppan Merrill LLC; Columbus (OH); Sur place; USD 115 000 - 160 000; Plein temps

Avantages offerts par ce poste

Enhanced Medical, Dental, Vision and L

Employer Contribution to 401K

Paid time off including vacation, sick

Paid parental leave

Paid community involvement/volunteer

Wellness Resources and Employee Ass

Résumé du poste

Toppan Merrill LLC, a global technology leader, seeks a Platform Manager to direct the Dynamics 365 platform, align roadmaps with business goals, and partner with stakeholders to deliver scalable solutions. You will guide the product lifecycle and ensure governance, data integrity, and security across the organization.

Ideal candidates bring 5+ years with Dynamics 365 and Power Platform, strong leadership, and excellent communication to drive adoption and measurable business outcomes.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, MIS, or related field.
• 5+ years implementing and supporting Microsoft Dynamics 365 CRM solutions in a service organization.
• Demonstrated functional leadership with Microsoft Dynamics 365 in a complex enterprise.
• Experience with Power Platform tools (Power Apps, Power Automate, Power BI).
• Strong understanding of Dataverse and API integrations.
• Experience developing and managing platform roadmaps, backlogs, user stories, and business requirements.
• Strong understanding of business process analysis, process improvement, system configuration, data management, integrations, workflows, and reporting.
• Demonstrated ability to lead cross-functional initiatives, manage competing priorities, and influence outcomes without direct authority.
• Excellent written and verbal communication skills.

Responsabilités

• Own and maintain the Microsoft Dynamics 365 CRM product vision, roadmap, and backlog, ensuring priorities align with business objectives and organizational strategy.
• Partner with business leaders, end users, IT, and other stakeholders to understand business processes, identify needs, and define opportunities for platform enhancements.
• Translate business requirements into epics, features, user stories, acceptance criteria, and functional requirements for development and configuration teams.
• Prioritize product features, enhancements, defects, and technical improvements based on business value, user impact, risk, dependencies, and available resources.
• Serve as the primary functional decision-maker for the Dynamics 365 platform, providing direction and clarification to developers, administrators, analysts, architects, and partners.
• Lead and participate in product discovery, backlog refinement, sprint planning, solution demos, UAT, release planning, and post-implementation reviews.
• Evaluate existing processes and system functionality to identify automation, standardization, and UX improvements.
• Partner with technical teams to support configuration, integrations, workflows, data management, reporting, security roles, and Dynamics 365 capabilities.
• Establish and monitor product performance measures, adoption, user feedback, and business outcomes to evaluate solution effectiveness.
• Manage stakeholder expectations and communicate priorities, roadmaps, release plans, system changes, dependencies, risks, and impacts.
• Support change management, documentation, communications, training, and user adoption with business leaders and subject matter experts.
• Maintain knowledge of Dynamics 365 and Power Platform capabilities and evaluate new functionality for business value.
• Ensure solutions comply with governance, security, data integrity, documentation, change management, and regulatory requirements.
• Interact with internal/external clients/customers in a professional manner.

Connaissances

Strong communication

Leadership

Cross-functional collaboration

Stakeholder management

Analytical thinking

Formation

Bachelor's degree in Business/IT/CS/MIS or related field

Outils

Power Apps

Power Automate

Power BI

Dataverse API integrations

Description du poste

Toppan Merrill LLC, a global technology leader, seeks a Platform Manager to direct the Dynamics 365 platform, align roadmaps with business goals, and partner with stakeholders to deliver scalable solutions. You will guide the product lifecycle and ensure governance, data integrity, and security across the organization.

Ideal candidates bring 5+ years with Dynamics 365 and Power Platform, strong leadership, and excellent communication to drive adoption and measurable business outcomes.