Dynamics 365 CRM & Power Platform Specialist

LATICRETE International; San Marcos (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and data visualization with PowerBI.

Responsibilities include collaboration with cross-functional teams,change-management adherence, and end-user training for the Marketing group. Travel about 10% domestically is required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

Skills

Problem solving

Communication

Analytical thinking

Teamwork

Independent working

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Microsoft Dynamics 365 (CRM) Associate certification

Microsoft Dynamics 365 Expert certification

Microsoft Power Platform Developer Associate certification

Tools

Dynamics 365

Power Platform

Power BI

Dataverse

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and data visualization with PowerBI.

Responsibilities include collaboration with cross-functional teams,change-management adherence, and end-user training for the Marketing group. Travel about 10% domestically is required.