Dynamics 365 CRM & Power Platform Expert

LATICRETE International; Oklahoma City (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D and Supplemental Insurance

1 week plant shutdown

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. You will support CRM customization, integrations via Power Platform, and contribute to data visualization with Power BI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing user training and support.

Qualifications

• Bachelor’s degree in IT, CS or related field; Master’s preferred.
• D365 CRM Associate cert required; Expert preferred.
• Power Platform Developer Associate cert strongly preferred.
• 2+ years hands-on Dynamics365 or Salesforce CRM experience.

Responsibilities

• Configure and maintain Dynamics 365 modules: Sales, Service, Marketing.
• Improve Power Pages/Power Apps portals.
• Customize entities, workflows, dashboards; manage security.
• Monitor performance and troubleshoot.
• Use Power Automate/Power Apps for integrations and automation.
• Support BI with PowerBI reports/dashboards.
• Gather requirements and translate to technical solutions.
• Provide end-user training and documentation.

Skills

CRM administration

Power Platform

Power BI

Dynamics 365

Data integration

Dashboards/BI

Security management

Stakeholder collaboration

Training/documentation

Problem solving

Education

Bachelor's degree in IT or CS

Microsoft Dynamics 365 CRM Associate certification

Microsoft Dynamics 365 CRM Expert certification

Microsoft Power Platform Developer Associate certification

Tools

Power Automate

Power Apps

Dataverse

Power Pages

MS Dynamics 365 CRM

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. You will support CRM customization, integrations via Power Platform, and contribute to data visualization with Power BI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing user training and support.