Dynamics 365 CRM & Power Platform Specialist

Laticrete International; Jonesboro (IN); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Job summary

LATICRETE International in the United States seeks a Dynamics 365 Administrator to configure, customize, and optimize our CRM with a focus on Marketing, Sales, and Customer Insights Journeys. You will work with Power Platform tools, Dataverse, and Power BI to deliver dashboards, automate processes, and support data integrity across enterprise systems.

Travel up to 10% is required. Bachelor’s in IT/CS, Dynamics 365 certifications, 2+ years CRM experience; strong communication and collaboration;

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Assist BI team in developing PowerBI reports and dashboards for CRM intelligence.

Skills

CRM Administration

Power Platform

Dynamics 365

Team collaboration

Problem solving

Education

Bachelor’s in IT/CS

MS Dynamics 365 Associate

MS Power Platform Developer Associate

Tools

Power BI

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International in the United States seeks a Dynamics 365 Administrator to configure, customize, and optimize our CRM with a focus on Marketing, Sales, and Customer Insights Journeys. You will work with Power Platform tools, Dataverse, and Power BI to deliver dashboards, automate processes, and support data integrity across enterprise systems.

Travel up to 10% is required. Bachelor’s in IT/CS, Dynamics 365 certifications, 2+ years CRM experience; strong communication and collaboration;