Dynamics 365 CRM Administrator & Power Platform Expert

Laticrete International; Texas; On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays in addition to paid 2

Flexible spending

Life Insurance, AD&D and Supplemental

1 week paid plant shutdown between the

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and supports strategic initiatives.

Ideal candidates have 2+ years of Dynamics365 or Salesforce experience, relevant certifications, and a strong grasp of Power Platform, Dataverse, and PowerBI.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Proficiency in CRM modules: Sales, Service, and Marketing.
• Strong understanding of CRM architecture, integration and customization.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Team Cooperation - maintain positive, cooperative attitude with all employees.

Responsibilities

• Configure, customize Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals.

Skills

Dynamics 365 CRM

Power Platform

Power Automate

Power Apps

Dataverse

PowerBI

CRM security

Salesforce experience

CRM modules

Communication

Team collaboration

CRM certifications

Education

BSc in IT/CS

Master’s degree preferred

Tools

Microsoft Dynamics 365 (CRM)

Power Platform

Dataverse

PowerBI

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and supports strategic initiatives.

Ideal candidates have 2+ years of Dynamics365 or Salesforce experience, relevant certifications, and a strong grasp of Power Platform, Dataverse, and PowerBI.