Dynamic Receptionist & Client Liaison — Insurance Team

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Malinda Mims - State Farm Agent in Novi, MI seeks a Receptionist - State Farm Agent Team Member to join a busy office. The role emphasizes excellent customer service, scheduling, and a friendly, proactive approach to client inquiries.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products while helping clients feel valued in a supportive, high-energy environment.

Qualifications

• Previous experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with clients.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance opportunities.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Basic computer skills (MS Office, CRM)

Tools

CRM systems

Job description

Malinda Mims - State Farm Agent in Novi, MI seeks a Receptionist - State Farm Agent Team Member to join a busy office. The role emphasizes excellent customer service, scheduling, and a friendly, proactive approach to client inquiries.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products while helping clients feel valued in a supportive, high-energy environment.