Receptionist - State Farm Agent Team Member

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Malinda Mims - State Farm Agent in Novi, MI seeks a Receptionist - State Farm Agent Team Member to join a busy office. The role emphasizes excellent customer service, scheduling, and a friendly, proactive approach to client inquiries.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products while helping clients feel valued in a supportive, high-energy environment.

Qualifications

• Previous experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with clients.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance opportunities.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Basic computer skills (MS Office, CRM)

Tools

CRM systems

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I was an award-winning pharmaceutical sales representative and sales trainer. I later started my own company, where I specialized in teaching effective communication skills and DISC personality training. Those experiences shaped my passion for helping people grow, communicate effectively, and reach their full potential.

Community involvement is a big part of our agency. We love partnering with neighboring businesses, participating in local events, and creating "Good Neighbor" opportunities that help strengthen our community and build meaningful relationships.

Our agency offers group health, life, and supplemental insurance benefits, PTO, profit sharing, licensing reimbursement, and dental and vision coverage coming soon. Each team member has their own office, and our Novi location provides a professional environment where people can focus, grow, and succeed.

Our culture is built around positivity, teamwork, and growth. We work hard, have fun, and strive to be trusted experts for our customers. I'm looking for someone who is outgoing, motivated, and enjoys connecting with people. The ideal candidate is interested in networking, community involvement, and building long-term relationships while growing their career in a supportive, high-energy environment.

ROLE DESCRIPTION:

Malinda Mims - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.