Customer Service & Growth Advocate — Flexible Schedule

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Signing bonus

Training & development

Opportunity for advancement

Health insurance

Bonus based on performance

Flexible schedule

Job summary

Malinda Mims State Farm in Novi, Michigan, seeks a Customer Service Representative to deliver exceptional client experiences, assist existing customers with insurance needs, and identify opportunities to offer additional coverage. You will reach out to prospects through outbound calls, build relationships, and help grow the agency while working in a supportive team.

This role emphasizes service, sales, and relationship management in a fast-paced local agency with opportunities for advancement.

Qualifications

• Passion for helping people while confidently recommending products and solutions.
• Comfortable making outbound calls, including cold calls.
• Enthusiastic, reliable, and dedicated to providing exceptional customer service.
• Able to obtain necessary insurance licenses.
• Excellent communication and interpersonal skills.
• Proactive problem-solver with strong organizational skills.
• Self-motivated and driven to achieve individual and team goals.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist with insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing questions.
• Educate customers about insurance products and coverage options.
• Proactively reach out to prospective and existing customers through outbound calls, including some cold calling.
• Follow up on leads and referrals to grow the agency through sales conversations.

Skills

Outbound calls

Customer service

Sales

Insurance products

Licensing readiness

Communication skills

Relationship building

Job description

Malinda Mims State Farm in Novi, Michigan, seeks a Customer Service Representative to deliver exceptional client experiences, assist existing customers with insurance needs, and identify opportunities to offer additional coverage. You will reach out to prospects through outbound calls, build relationships, and help grow the agency while working in a supportive team.

This role emphasizes service, sales, and relationship management in a fast-paced local agency with opportunities for advancement.