Receptionist - State Farm Agent Team Member

Demetrike Wells-O'Brien - State Farm Agent; Ann Arbor (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Demetrike Wells-O'Brien - State Farm Agent is looking for a Receptionist - State Farm Agent Team Member in Ann Arbor, Michigan. The ideal candidate will have experience in customer service, strong organizational skills, and the ability to engage with customers. Responsibilities include greeting clients, managing office communications, and providing exceptional customer service. This role offers a supportive work environment and opportunities for professional growth within the insurance industry.

Qualifications

• Previous experience in a receptionist or customer service role is required.
• Candidates should be detail-oriented and highly organized.
• Ability to thrive in a supportive role and willingness to learn.

Responsibilities

• Greet customers warmly and direct them to appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with customers, offering insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Basic computer skills, including Microsoft Office and CRM systems

Comfortable with engaging in sales conversations

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

We’re an award‑winning State Farm agency (opened 2023) built around strong customer care, high performance, and a supportive team culture. We’re also committed to making a meaningful local impact through community involvement and partnerships, including organizations such as the Jim Toy Community Center, Safe House Ann Arbor, Gift of Life Michigan, and the Ann Arbor Symphony Orchestra.

Our environment is positive, productive, high‑energy, and rewarding. People here work hard, support each other, and celebrate wins together.

Role Description

Demetrike Wells‑O’Brien - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.